Do you offer a support service?

Yes, we provide technical and commercial support from our UK office. Any problems with the camera products that cannot be resolved in the UK are quickly escalated to the manufacturer for direct support to the client or their reseller.

Is it guaranteed?

Yes, the products have a 12-month hardware warranty. Warranty may be extended to three years by the payment of an additional fee.

Do you offer a free trial?

If you would like to evaluate the camera, we offer a 30 day, sale-or-return programme.  You can purchase a camera and, if you do not wish to keep it, you may ask us to accept it back within 30 days of shipment for a full refund (less postage).

Do you ship throughout the world?

Generally, we ship throughout Europe, the Middle East and Africa (EMEA) but, if you live outside this region, please contact us for availability.

Do I have to pay VAT?

If the destination is in the UK, we will add VAT to your invoice. If the destination is in any other country of the EU and your company is VAT registered, we will not add VAT to your invoice, provided you have given us your VAT number.

If the destination is outside the EU, we will not add VAT.

Will the camera work with my PC and video service?

PanaCast 2 provides USB video class or UVC-standard video. This kind of video is automatically recognised by Microsoft Windows® and Apple computers and other operating systems without the need to download any additional software or drivers.

This means that PanaCast 2 will run successfully with any video service that runs on these platforms. These include:

• Microsoft Skype for Business
• Skype
• Cisco WebEx
• Google Hangouts
• Citrix GoToMeeting
• Vidyo
• Zoom
• Fuze
• Bluejeans Networks

What are the main benefits?

PanaCast 2 delivers some very strong (and several unique) benefits including:

• Its 180° field of vision ensures that everyone in the room will be visible to far-end participants without any user intervention.
• Its 4K, Ultra-High Definition (UHD) video ensures that the highest quality images.
• Its UVC-compliant video means that no additional software is needed for successful operation with any PC and any video service (see Q9 above)
• The Intelligent Zoom feature ensures that all participants in the room are always framed appropriately even if people join or leave mid-call.
• Its small size and video inversion feature provides flexible and rapid installation options

How does it connect to my devices?

PanaCast 2 connects to a computer via standard USB (either USB 2.0 or 3.0).

There is also a method of connecting via HDMI. Further details can be found here.

How much does the PanaCast 2 camera cost?

PanaCast 2 is designed as an alternative to legacy, electro-mechanical Pan, Tilt and Zoom (PTZ) cameras and is similarly priced, even though PanaCast 2 brings new functionality and many benefits over simply sending video from the room.

How can I pay? E.g. Visa/Paypal etc

You may pay on our website or by phone using VISA or MasterCard credit cards in Euros, Sterling or US Dollars.

You may also pay by bank transfer or by PayPal. Please contact us for a pro forma invoice.

Is there a delivery charge?

We ship the PanaCast 2 throughout Europe, the Middle East and Africa and shipping costs vary significantly, so we charge according to the destination country and this is displayed in the checkout process before the commitment to purchase.

If you would like a firm quotation prior to purchasing, please contact us.

How soon can I have it?

We stock the cameras and accessories in the UK. UK orders will be shipped for next working day delivery, while most of Europe will be reached within 2 working days.

For other countries, please contact us.

Is there a discount if I buy more than one?

We are always keen to encourage multiple camera purchases. Please contact us to discuss.